“I’ve always hated the term ‘closing percentage’ or ‘I closed the customer’. It sounds negative like you conquered the customer. It’s adversarial–almost. Every sales organization should change that to the ‘helping percentage’. How many people did yo help today?–rather than how many people did you close today? It’s a mindset thing, really.”
“I think so many people get caught up in not knowing what they actually want. They don’t know what the problem is or who the ideal client is and what exactly they want to practice. That’s the biggest guiding principle we have now. We try to figure out our ideal clients. ”
“It was a slow process in the beginning, for sure. But the growth we had after the merge has been tremendous and I am very glad and thankful to have met and known my partners. The growth was almost exponential through the years.”
“I go the extra mile every single day in three ways: I go the extra mile for my health; I go the extra mile for one other person; and I go the extra mile for my purpose. Every single day, I find a way to go the extra mile in each of these ways.”
“My superpower is the ability to liberate people–making them free from their own negativity because of societal pressures. I largely teach people to get off the bench and get in the game of life. You can’t win the game by being a spectator.”
“I don’t know if I’m going to do businesses because they’re even more high risk–higher return, of course. Real Estate is nicer because it is more of an end game strategy. That’s why I’m going into mobile home parks because they are more of a casual asset.”
“The word client means ‘someone who is under the protection and care of another.’ That is how you should treat everybody even if you are just a SAS company, you should treat them as clients. I think it fits nicely if you have a religious background. Treating everyone as if they’re under your protection and care does flip your business mentality around from thinking about what you get out of the business to more of what you are contributing to other people.”
“…communication is–I think–the most important component of any type of relationship…we need to be able to keep that intact and be the best communicators that we can be so that we may continue to grow, move forward, be happy, and avoid misunderstandings.”
“The culture that I instil early on in the interview process is ‘we are not a company of agreement just to agree; you are hired to work to be creative and give your opinion’. Don’t say yes if no is the right answer and you think that this is not the right path. Speak your mind and collaborate.”
“There are a lot of people who have a very good eye and they have good taste but that does not make them an interior designer. There are a lot of behind-the-scenes kind of things and technical stuff going on. There are principles of design. There is an understanding of what to do with spaces–especially corporate and commercial spaces.”
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